Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Towing & Auto Repair Services
Established in 1963, RW's Towing has grown from a small family operation into a trusted provider of comprehensive roadside assistance and automotive services. As a third-generation family-owned business, we specialize in 24/7 towing, fleet maintenance, auto repair, and vehicle rentals while maintaining the personal touch that has defined our legacy. Our team of certified technicians operates from a state-of-the-art facility equipped with the latest diagnostic technology, serving both individual motorists and commercial clients across Western Massachusetts.We take pride in our AAA affiliation and Class D inspection station certification, which reflect our commitment to quality and safety. From emergency roadside assistance to preventative maintenance programs for local businesses, our approach combines technical expertise with the personalized service you'd expect from a family-run enterprise. With over six decades of experience, we continue to innovate while staying true to our founding principles of reliability, integrity, and community service.
Services
Towing Services
Auto Repair
Fleet Maintenance
Car Rentals
Roll-Off Dumpsters
Vehicle Inspections
Emergency Roadside Assistance
Details
- Year established: 1963
Highlights and features
- Three generations of automotive expertise since 1963
- 24/7 emergency response with 12+ tow vehicles available
- AAA-affiliated service provider with certified technicians
- Comprehensive fleet maintenance programs for local businesses
- State-certified vehicle inspection station with modern diagnostics
Associations and certifications
- AAA
- Massachusetts Class D Inspection Station (#PB004560)
What people say
Outstanding service
Friendly staff
Quick response
Fair pricing
Professional team
Services
Towing Services
Our 24/7 towing services utilize a fleet of 12 specialized vehicles to handle light, medium, and heavy-duty towing needs. From flatbed recovery to integrated truck transport, we serve both individual motorists and commercial clients across Western Massachusetts. Our team provides rapid response for vehicle breakdowns, accident recovery, and specialized equipment transport.
Auto Repair
Our state-certified facility offers comprehensive auto repair services using the latest diagnostic technology. From routine maintenance like oil changes and tire rotations to complex engine repairs, our skilled technicians service both domestic and import vehicles. We specialize in preventative care to maximize vehicle longevity and safety.
Fleet Maintenance
We provide tailored fleet maintenance programs for local businesses and government agencies. Our services include scheduled maintenance, vehicle inspections, and emergency repairs for commercial vehicles up to 80,000 pounds. Clients benefit from dedicated account management and priority service for their transportation fleets.
Car Rentals
Our rental fleet includes Ford Fusion and Escape models available for local or long-distance use. With flexible pricing options and mileage packages, we provide temporary transportation solutions during vehicle repairs. Reservations are available 24/7 through our dispatch team.
Roll-Off Dumpsters
We offer residential and commercial dumpster rentals in 10-30 yard sizes for construction projects, home cleanouts, and renovation work. Our service includes delivery, pickup, and proper disposal of non-hazardous materials with transparent pricing based on container size and usage duration.
People
William Bill Brunell
President
Second-generation owner with over 30 years in the business, Bill leads with a commitment to community service and automotive excellence. Fourth-generation firefighter and local sports supporter.
Becky Brunell
Office Manager
Co-owner managing customer service and operations, Becky ensures smooth day-to-day functioning while maintaining family values in business practices.
Jake Brunell
Automotive Technician
Third-generation technician with formal automotive education and CDL certification, Jake specializes in diesel engine technology and advanced vehicle diagnostics.
Kelsey Brunell
Marketing Director
Third-generation team member handling customer relations, inspections, and marketing initiatives with a degree in business administration from Westfield College.
Scott Carolotto
Service Coordinator
Key operations staff managing parts inventory and appointment scheduling, ensuring efficient service delivery across both repair and towing departments.
Questions
What areas do you service?
We serve Southern Berkshire County including Lee, Stockbridge, West Stockbridge, Otis, Becket, Chester, and Blandford, with 24/7 roadside coverage.
Are you open on weekends?
Our office hours are Monday-Friday 8:00 AM-5:00 PM. Emergency towing services are available 24/7 including weekends.
Do you offer vehicle inspections?
Yes, we're a certified Massachusetts Class D inspection station providing both commercial and non-commercial vehicle safety checks.
What types of towing do you provide?
We offer flatbed, integrated, heavy-duty, and specialized recovery towing for vehicles up to 80,000 pounds including accident response and equipment transport.
Can I rent a vehicle during repairs?
Yes, we offer Ford Fusion and Escape rentals with flexible daily/weekly rates and mileage options for local or long-distance needs.
How can I request service?
Call our emergency lines at 413-243-0946/0948 for immediate assistance or contact us during business hours for scheduled services.