Business Details
14 Years
experience
Emergency
services
Reliable Roadside Assistance in New Braunfels, TX
American RTS is a family-owned business dedicated to delivering exceptional roadside and towing services. Founded by Marcus, a U.S. Marine Corps Veteran with two tours in Iraq from 2005 to 2009, our company embodies the leadership, integrity, and commitment instilled through military service. Marcuss experience in motor transportation during his military career provided the foundational expertise necessary to establish and manage a reliable tow truck operation. Holding a Bachelors Degree in Business Management, he ensures our servicesranging from flatbed towing to skid steer operationsmeet the highest standards of quality and customer satisfaction.Our team is trained to handle diverse scenarios, including emergency towing, vehicle recovery, lockout assistance, and fuel delivery, with a focus on safety and efficiency. We prioritize transparency, ethical practices, and personalized support, reflecting Marcuss dedication to excellence. With 24/7 availability, we serve the New Braunfels area and surrounding regions, offering peace of mind during roadside emergencies. Our commitment to continuous improvement and community trust positions us as a dependable partner for drivers in need.
Services
Towing Services
Vehicle Jump Start
Tire Change
Vehicle Lockout
Fuel Delivery
Details
- Year established: 2012
Highlights and features
- We offer 24/7 emergency towing and roadside assistance.
- Our owner is a U.S. Marine Veteran with industry expertise.
- Technicians are AAA and Allstate trained for professional service.
- We provide transparent pricing and personalized customer support.
- Serving New Braunfels with prompt, reliable solutions since 2012.
What people say
Prompt service
Professional technicians
Competitive rates
Quick response times
Friendly staff
Services
Light Duty Towing
Light-duty towing handles smaller vehicles like cars, motorcycles, and vans. Our fleet includes state-of-the-art tow trucks designed for vehicles up to specific weight limits. We ensure safe, efficient transport for mechanical failures, accidents, or long-distance moves. Our operators are trained to minimize damage and prioritize customer safety.
Vehicle Jump Start
Our jump-start service restarts vehicles with dead batteries using portable or vehicle-powered equipment. Technicians follow safety protocols to prevent damage to electrical systems. We handle all battery types, including AGM and gel, with care tailored to manufacturer guidelines.
Tire Change
We assist with flat tire replacements using proper tools and safety measures. Our team ensures correct lug nut tightening and spare tire inflation. For complex situations, we recommend professional roadside assistance to avoid injury or vehicle damage.
Vehicle Lockout
Our AAA and Allstate-certified technicians unlock vehicles without causing damage. We verify ownership and use specialized tools to regain access. Services include retrieving keys left inside or addressing lost key scenarios with minimal disruption.
Fuel Delivery
We deliver 3-5 gallons of fuel to stranded motorists. Technicians confirm vehicle location, fuel type, and quantity before delivery. This service prevents the need to walk to gas stations, ensuring quick roadside recovery.
People
Marcus
Owner - Operator
Marcus is a U.S. Marine Veteran who served in Iraq from 2005 to 2009. He earned a Bachelors Degree in Business Management and founded American RTS to combine military discipline with professional towing expertise. He oversees daily operations and ensures high service standards.
Jerry
Operator
Jerry is a skilled technician trained in AAA and Allstate-certified lockout procedures. He specializes in safe vehicle recovery and customer communication, ensuring efficient service during emergencies. His focus is on reliability and client comfort.
Questions
What services does American RTS offer?
We provide towing, jump starts, tire changes, lockout assistance, and fuel delivery. Our 24/7 service covers New Braunfels and surrounding areas.
Are your technicians certified?
Yes, our team includes AAA and Allstate-trained professionals with expertise in safe vehicle recovery and roadside solutions.
How quickly can you respond to emergencies?
Most calls receive a response within 10-20 minutes. Our proximity to New Braunfels ensures rapid assistance for urgent needs.
Do you service all vehicle types?
We handle cars, motorcycles, vans, SUVs, and trucks. Our equipment accommodates light-duty towing and specialized recovery scenarios.
What payment methods do you accept?
We accept major credit cards and cash. Payment details are confirmed before service completion for transparency.
