Business Details
14 Years
experience
Emergency
services
Open 24/7
always available
Your Trusted 24/7 Roadside Assistance Partner in Knightdale, NC
At Big Mack Towing & Recovery, we are committed to delivering exceptional roadside assistance services while prioritizing customer satisfaction and community trust. Since 2012, our family-owned business has grown to serve Wake and Johnston Counties with a fleet of light, medium, and heavy-duty trucks, ensuring we meet diverse towing needs. Our team of professional drivers provides 24/7 service, emphasizing rapid response times and courteous support for both private and commercial clients. We collaborate with major insurance providers and local repair shops to streamline the towing process, offering secure storage solutions and long-distance vehicle transportation. Our dedication to continuous improvement drives us to expand our workforce and enhance service quality, maintaining our reputation as a reliable partner in roadside emergencies.Every interaction reflects our core values of integrity, transparency, and accountability, ensuring clients receive damage-free towing and personalized attention. From flatbed and wheel lift towing to junk car removal and emergency roadside assistance, we combine advanced equipment with decades of experience to deliver safe, efficient solutions. Our commitment to excellence extends to customer communication, with real-time updates and upfront pricing to build lasting trust. Whether you're stranded on a highway or need vehicle recovery after an accident, our team is equipped to handle urgent situations with professionalism. As we continue growing, we remain focused on serving our community with the same dedication that has made us a preferred choice for roadside assistance since our founding.
Services
24-Hour Towing
Flatbed Recovery
Wheel Lift Towing
Long-Distance Hauling
Junk Car Removal
Secure Vehicle Storage
Details
- Year established: 2012
Highlights and features
- We offer 24/7 roadside assistance with rapid response times across 7+ NC cities
- Family-owned since 2012 with a proven track record of reliable towing services
- We work directly with major insurance providers and local repair shops
- Our modern fleet handles light to heavy-duty towing requirements
- Secure storage options available for post-towing vehicle protection
What people say
Great communication
Quick customer service
Professional and courteous
20-25 minute response
Secure storage options
Services
24-Hour Towing
Our 24/7 towing service ensures immediate assistance for stranded vehicles at any hour. With rapid response times across Eastern North Carolina, we specialize in safe, damage-free towing using modern equipment. Clients receive real-time updates from dispatch to recovery, with transparent pricing and insurance coordination.
Flatbed Recovery
Flatbed towing eliminates vehicle damage risks through secure loading mechanisms. Our rollback trucks safely transport vehicles of all conditions, utilizing hydraulic systems for controlled loading. This method protects bumpers and undercarriages during recovery operations for both personal and commercial vehicles.
Wheel Lift Towing
Wheel lift systems enable efficient recovery of vehicles in tight spaces. Our remote-controlled equipment lifts front wheels for secure transport, minimizing ground contact. This method works best for short-distance towing and immediate roadside assistance requirements across Wake County.
Long-Distance Hauling
We provide over-the-road transportation for vehicles needing relocation beyond local areas. Our specialized trailers accommodate cars, trucks, and SUVs for interstate transfers. This service includes secure loading, route planning, and delivery coordination with repair facilities or private buyers.
Junk Car Removal
Our junk car removal service handles abandoned or non-operational vehicles from residential and commercial properties. We assess vehicle condition to determine removal costs, offering free pickup for qualifying vehicles. This service includes proper documentation and environmentally responsible disposal procedures.
Questions
What services does Big Mack Towing & Recovery offer?
We provide 24/7 towing, flatbed recovery, wheel lift towing, long-distance hauling, junk car removal, and secure vehicle storage across Eastern North Carolina.
Are your towing services available 24 hours a day?
Yes, our emergency roadside assistance operates 24 hours a day, 7 days a week, with rapid response times for urgent towing requirements.
Which areas do you service?
We serve Raleigh, Knightdale, Wendell, Zebulon, Garner, Smithfield, and all of Wake & Johnston Counties in North Carolina.
Do you work with insurance companies?
Yes, we coordinate directly with major insurance providers and roadside assistance programs to streamline the towing process for policyholders.
What payment methods do you accept?
We accept major credit cards and work with insurance providers. Payment arrangements can be discussed directly with our dispatch team during service requests.
Do you offer vehicle storage after towing?
Yes, we provide secure indoor and outdoor storage options for vehicles awaiting repairs or owner pickup, with controlled access for vehicle protection.
