Business Details
48 Years
experience
Emergency
services
24/7 Roadside Assistance & Towing Services in Rochester, NY
Established in 1978, Ricci's Towing Service has grown into Rochesters largest AAA service provider through three generations of family ownership. Our commitment to personalized service is reflected in our 24/7 availability, with team members personally answering calls and responding to emergencies. We operate a modern fleet of flatbed tow trucks, wreckers, and specialized vehicles capable of handling everything from motorcycles to heavy equipment. Our expertise extends to free junk car removal and partnerships with local law enforcement agencies across Monroe, Wayne, and Ontario counties. With over four decades of experience, we combine technical proficiency with a customer-first approach, offering services like battery jump-starts, fuel delivery, lockout assistance, and tire changes.Our investment in advanced equipment and technician training ensures safe, efficient solutions for both local and long-distance towing needs. Customer testimonials consistently highlight our rapid response times, professional demeanor, and problem-solving capabilities. As a locally rooted business, we serve Rochester and surrounding communities including Brighton, Fairport, and Canandaigua. Our dedication to quality has earned us recognition as a trusted partner in vehicle recovery and transportation. We maintain transparency in operations while continuously expanding our service capabilities to meet evolving customer demands.
Services
Car Towing
Flatbed Towing
Emergency Towing
24-Hour Towing
Motorcycle Towing
Heavy Equipment Hauling
Fuel Delivery
Lockout Service
Tire Change
Details
- Year established: 1978
Highlights and features
- We offer 24/7 service with average response times under 15 minutes.
- Our fleet includes specialized tow trucks up to 12-ton capacity.
- We provide free junk car removal services.
- Our technicians receive ongoing training for modern vehicle systems.
- We maintain partnerships with multiple local law enforcement agencies.
Associations and certifications
- AAA
What people say
Great, prompt service
Super polite
Punctual, professional
Excellent service
Knowledgeable employees
Services
Car Towing
Our flatbed tow trucks handle passenger vehicles with precision and care. With capacities up to 6 tons, we provide local and long-distance transportation solutions. Our certified operators use specialized equipment to prevent damage during transit, ensuring safe delivery for both operational and disabled vehicles.
Emergency Towing
Available round-the-clock for urgent vehicle recovery needs. Our rapid response team handles accident scenes, breakdowns, and roadside emergencies. Equipped with heavy-duty wreckers up to 12-ton capacity, we safely extract vehicles from challenging situations including ditches and collisions.
Motorcycle Towing
Specialized motorcycle transportation using purpose-built equipment. Our operators receive specific training for handling two-wheeled vehicles of all sizes. We maintain secure tie-down systems and padding to protect delicate components during transit.
Fuel Delivery
On-demand fuel delivery to get stranded motorists back on the road. Our service includes safe handling of gasoline and diesel fuels. Technicians carry proper containment equipment to address minor spills while following strict safety protocols during refueling operations.
Lockout Service
Professional vehicle entry assistance using non-invasive tools and techniques. Our trained technicians carry specialized equipment to open modern vehicle doors without causing damage. This service includes reprogramming key fobs when necessary for late-model vehicles.
Questions
What types of vehicles can you tow?
We handle passenger cars, motorcycles, heavy trucks up to 12-ton capacity, and heavy equipment. Our fleet includes flatbeds and specialized recovery vehicles.
Do you provide 24-hour emergency service?
Yes, our team operates 24/7 with average response times under 15 minutes for roadside emergencies across Monroe County.
What areas do you service?
We cover Rochester and surrounding areas including Brighton, Fairport, Canandaigua, and all Monroe County communities within a 30-mile radius.
Do you offer free towing services?
Yes, we provide complimentary towing for qualifying junk car removals. Standard towing rates apply for other services.
How quickly can you respond to my location?
Most service calls receive a response within 10-15 minutes. Response times may vary based on location and current service demand.
What payment methods do you accept?
We accept major credit cards and cash payments. Payment arrangements can be made for commercial accounts and insurance claims.
